So I emailed American Tourister asking them to honour the home delivery and I’ve yet to receive an email back from them. Called company and was told they do not have replacement part. The closest “authorized” repair place is 100 miles american tourister carry on from us. We can drive it there or ship it there. Click here to see more american tourister luggage with free shipping included. But let’s say you ordered the luggage online and only discovered the problem after your second trip.
Used it for my first travel and when it came out of the conveyor belt, handle was missing and one corner was bent and cracked. I contacted American Tourister for the warranty and they said they do not cover damages through airlines. The quality of the bag is so poor that it broke within one flight. Never ever again buy American Tourister.
Whether you’re going on a short weekend getaway or a month-long expedition, having the right luggage size is crucial. For short trips and keeping your essentials close, a cabin size trolley bag is perfect. To acquire a balance between space and convenience, prefer medium luggage, ideal for trips lasting several days to a week. Large suitcases are generous in size; these suitcases are ideal for extended vacations, family travel, or journeys requiring extra packing space. With features like TSA Lock, Expander, Double Wheels, Garment Suiter, and Eco-Friendly, you can also buy trolley bags based on their type. Hard luggage offers durability and impact resistance, ensuring your belongings remain secure throughout your journey.
Take a look at the stitches, the wheels, and the handle. You might have spotted the problem before you left the store. Apparently, my only option american tourister carry on is to ship the luggage to San Antonio, Texas, the nearest repair facility, at my cost. Spinners are suitcases that stand upright on four wheels.
On the other hand, a soft trolley suitcase is lightweight and versatile, perfect for travelers who prefer adaptability. I will begin by saying my job had required me to travel a lot and most suitcases (other brands) I’ve had for over ten years before needing to replace. I no longer travel a lot, and purchased the Moonlight 28” hard case spinner suitcase directly from American Tourister. It’s only 6.5 months old, and the plastic cracked around the wheel and it hardly rolls, and is no longer usable anyhow as the plastic is cracked open. It has a 10 year warranty, but when I called customer service they said this doesn’t fall under the warranty and they won’t do anything about it. I wish I hadn’t bought three suitcases from American Tourister, and I would advise others to go with another company with legit warranty coverage/customer service.
While many of the items on Etsy are handmade, you’ll also find craft supplies, digital items, and more. I contacted American Tourister on your behalf. A representative reached out to you and offered to exchange your defective bag for a new one at no additional cost to you.