This is one of those products where the instructions are basically a complete fantasy. They make one false unstated assumption after another. And even then, they’re not simple.
No apology, no offer for a resolution. The product is garbage and the customer service is worse. This is totaly wrong that a company doesn’t keep parts in stock. I was told to try and return it to the place I purchased ozark trail screen house it or wait the 4-6 weeks. Well I’m a camper and I intend to use this weekly. The rest of the process was funny too, with wimpy frizzy guylines, and inexplicable bits of plastic that are supposed to tighten them.
The hubs on the tent and the construction of the design are worthless. Leave it up for an evening … A light misting rain and it’s all over. The hubs break and the legpoles bend beyond repair. One mad idea often begets another, and that is how this $34.95 purchase came about.
As I’ve mentioned elsewhere in the blog, I’m getting married in Joshua Tree on August 2nd, outdoors. Shade can be a matter of survival there if you’re outside at midday. We love the size of the tent and we used it for a week with no problems. The second time we set it up one of the poles snapped and now I can’t find where I can get replacement poles. Any suggestions would be greatly appreciated. I have large screen house and I love it.
This product from the list of stuff that I wish I never had bought it would in the top two. Setting up the screenhouse you need an army of people to hold the frame in place to put the screen over. Then the hooks don’t even reach the holes at the bottom of the ozark trail canopy poles. Then if you can manage to get that far, you have to run like crazy to get it tied down before if falls over. Bottom of screen doesn’t even tough the ground. We bought this screen tent about 2 years ago and just took it out of the box to put it up.